General Eligibility
Refund eligibility depends on supplier fare rules, rate type, and timing of your request.
Some bookings are fully refundable, partially refundable, or non-refundable based on what was selected at checkout.
Cancellation Processing
Cancellation requests are submitted to the relevant supplier and processed according to that supplier's applicable policy and operating window.
No-show or late-cancellation cases may not qualify for refunds.
Service Fees and Deductions
Where applicable, platform processing charges, supplier penalties, currency conversion, and payment gateway charges may be deducted before refund release.
Refund Method and Timeline
Approved refunds are sent through the original payment channel unless otherwise required by law or payment network rules.
Supplier approval and banking cycles both affect final posting time.
- - Supplier review and release time can vary by product
- - Payment processors may take additional business days
- - Cross-border transactions can require longer settlement
Disputed Charges
Before initiating a bank dispute, contact support to review booking logs and supplier records. Early coordination often resolves issues faster and avoids duplicate handling.